1. Overview
The Antil General Suppliers provides delivery services through internal dispatch and third-party logistics providers.
This policy outlines shipping timelines, responsibilities, and conditions.
2. Order Processing
Orders are processed only after payment confirmation
Processing timelines are communicated at checkout
Orders are handled on a first-come, first-served basis
3. Delivery Timeframes
Delivery times depend on:
Customer location
Courier availability
External factors (traffic, weather, logistics delays)
Estimated timelines are provided but not guaranteed.
4. Shipping Fees
Delivery charges are calculated based on location and order size
Fees are displayed before order confirmation
Additional charges may apply for special delivery requests
5. Dispatch & Responsibility
Orders are dispatched in good condition
Once handed over to a courier, responsibility shifts to the logistics provider
We are not liable for delays caused by third parties
6. Customer Responsibilities
Customers must provide:
Accurate delivery address
Active phone number
Clear directions or landmarks
Failure to provide accurate details may result in:
Delays
Additional charges
Failed deliveries
7. Missed Deliveries
If delivery fails due to customer unavailability or incorrect details:
Redelivery may attract additional fees
Orders may be returned to the store
8. Delivery Confirmation
Customers are expected to:
Inspect items upon delivery
Confirm receipt and condition
Issues must be reported within 24 hours.
9. Damaged or Missing Items
If items are received damaged or missing:
Report within 24 hours
Provide evidence (photos/videos)
Resolution will be handled in line with our Exchange Policy.
10. Contact Information
For shipping inquiries:
Email: support@antilluxuries.com
Phone/WhatsApp: +233 24 667 2233
11. Policy Acceptance
By placing an order, you agree to this Shipping Policy.
