Refund & Exchange Policy

1. Policy Overview

At The Antil General Suppliers, we are committed to delivering quality products and ensuring customer satisfaction. This policy outlines the conditions under which exchanges may be accepted and clarifies our strict no-refund position.

By making a purchase, customers acknowledge and agree to this policy.

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2. No Refund Policy

All purchases made with The Antil General Suppliers are final and non-refundable.

We do not offer:

• Cash refunds

• Bank reversals

• Store credits (unless expressly approved by management under exceptional circumstances)

Customers are strongly advised to review product details carefully before completing any purchase.

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3. Exchange Policy

3.1 Eligibility for Exchange

Exchanges are permitted under the following strict conditions:

• Request must be made within 24 hours of purchase or delivery

• Item must be:

  • Unused

  • Unworn

  • Unwashed

  • In original packaging

  • With all original tags intact

• Item must be in the same condition as received

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3.2 Exchange Timeframe

• Exchange requests submitted after 24 hours will not be accepted

• Time begins from:

  • Point of delivery (for shipped orders), or

  • Time of purchase (for in-store purchases)

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3.3 Non-Exchangeable Items

The following items are not eligible for exchange under any circumstances:

• Sale or discounted items

• Items marked “Final Sale”

• Used, worn, or altered items

• Items without original tags or packaging

• Items damaged due to customer handling or misuse

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3.4 Exchange Approval Process

All exchange requests are subject to:

1. Initial review (photos or physical inspection)

2. Condition verification

3. Management approval

The Antil General Suppliers reserves the right to decline any exchange that does not meet policy requirements.

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3.5 Exchange Options

If an exchange is approved:

• Customer may:

  • Exchange for the same item (different size/variant), or

  • Exchange for another item of equal value

• If the new item is of higher value:

  • Customer must pay the price difference

• If lower value:

  • No refund or credit will be issued for the difference

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4. Defective or Incorrect Items

If a customer receives:

• A defective item

• A damaged item (not caused by delivery mishandling)

• An incorrect item

They must:

• Report within 24 hours

• Provide:

  • Clear photos/videos

  • Order details

After verification, the company may approve:

• Replacement, or

• Exchange

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5. Inspection Responsibility

5.1 Customer Responsibility

Customers are expected to:

• Carefully inspect items immediately upon receipt

• Confirm size, quality, and condition

5.2 Failure to Inspect

Failure to report issues within the 24-hour window will result in:

• Automatic disqualification from exchange eligibility

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6. Return Logistics for Exchanges

• Customers are responsible for:

  • Returning the item to the store or designated location

  • Covering return delivery costs (unless the issue is company-related)

• The company will not be responsible for:

  • Lost return shipments

  • Items damaged during return transit

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7. Abuse of Policy

The Antil General Suppliers reserves the right to:

• Reject repeated or suspicious exchange requests

• Refuse service to customers abusing the policy

• Block accounts engaging in fraudulent behavior

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8. Final Decision

All exchange decisions made by The Antil General Suppliers are final.

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9. Contact for Exchange Requests

For all exchange-related inquiries:

Email: [email protected]
Phone/WhatsApp: +233 24 667 2233

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10. Policy Acceptance

By completing a purchase with The Antil General Suppliers, you confirm that you:

• Have read and understood this policy

• Agree to comply with all stated terms

We appreciate your understanding and cooperation.